REFUND, RETURN & CANCELLATION POLICY

Last Updated: [Insert Date]

This Refund, Return & Cancellation Policy (“Policy”) governs all purchases made through Tenshin (“we”, “our”, “us”) via https://tenshin.in.

By placing an order, you agree to this Policy.

---

1. ORDER CANCELLATION

• Orders can be cancelled within 12 hours of successful payment

• Orders that are:

• Already processed

• Packed

• Shipped
  cannot be cancelled

Tenshin reserves the right to cancel any order due to:

• Pricing errors

• Stock unavailability

• Suspected fraudulent transactions

In such cases, full refund will be issued

---

2. RETURN ELIGIBILITY

You may request a return only if:

• Product delivered is:

• Damaged

• Defective

• Incorrect

• Return request is raised within 48 hours of delivery

• Product is:

• Unused

• Unwashed

• In original packaging with tags

---

3. NON-RETURNABLE ITEMS

The following are not eligible for returns:

• Used products

• Products without original packaging

• Items purchased during clearance/sale (if marked non-returnable)

• Digital/downloadable products (if applicable)

---

4. RETURN PROCESS

To initiate a return:

1. Email us at support@tenshin.in

2. Share:

• Order ID

• Images/videos (mandatory unboxing proof)

3. Our team will review within 2–3 business days

4. Reverse pickup will be arranged (if approved)

---

5. REFUND POLICY

Refunds will be processed if:

• Return is approved

• Product passes quality inspection

Refund Timeline

• Refund initiated within 5–7 business days

• Bank processing may take additional 5–10 days

Refund Method

• Original payment method

• If not possible → store credit / bank transfer

---

6. LATE OR MISSING REFUNDS

If refund not received:

• Check your bank account

• Contact your payment provider

• Email us if issue persists

---

7. SHIPPING CHARGES

• Shipping charges are non-refundable

• Return shipping cost may apply unless item is defective

---